FAQ
Q1: Will FRESHLOCK™ actually seal bags airtight like you claim?
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A: Yes. We've tested every seal against water submersion tests. Bags sealed with
FRESHLOCK™ hold water completely zero leaks. The thermal seal fuses the plastic
layers together at a molecular level, creating a permanent, airtight barrier.
This is different from clips (which slip) or zips (which have microscopic gaps).
We provide before-and-after photos and video proof on our website.
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Q2: Can I really save $600+ per year like you mention?
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A: This is based on USDA data showing the average family wastes $2,000 in food
annually. We conservatively estimate that 30% of this waste is from poor sealing.
That's $600. However, most customers report saving even more because they
discover they're wasting more than they realized. Many families save $800-$1,200
in the first year alone. Track your savings keep receipts for food you were
previously throwing away.
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Q3: Does it work on all types of bags or just certain ones?
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A: FRESHLOCK™ works on ALL standard food-grade plastic bags including polyethylene
(PE), polypropylene (PP), and low-density polyethylene (LDPE). This covers 99%
of bags you bring home: cereal boxes with plastic liners, chip bags, Costco
bags, snack packages, coffee bags, and freezer bags. It does NOT work on
metallic foil-only bags (no plastic to fuse) or cloth bags. If you're unsure,
the simple test: if the bag is plastic-based, FRESHLOCK™ will seal it.
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Q4: What if I use the wrong heat setting and ruin a bag of food?
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A: The 6 heat settings are specifically designed to prevent this. Speeds 1-2 are
safe for delicate items (they heat slowly). Speeds 3-4 handle 95% of everyday
snacks. Speeds 5-6 are for thick bags. We've tested extensively and only
achieved "ruined" bags by deliberately using the highest settings on the
thinnest bags (which no one does). The worst-case scenario is an incomplete
seal (just re-seal). A melted/burnt bag has never happened in normal use. Still
worried? We have 30 days money-back guarantee.
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Q5: How long does the battery really last between charges?
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A: Our 2000mAh USB-C battery lasts 3-4 weeks of daily use before needing a
charge. This means sealing breakfast cereal, snacks, and dinner prep daily and
still having 3+ weeks. If you seal 20 bags per day (which is excessive), you'll
charge weekly. Most families seal 3-5 bags daily and charge every 3 weeks. When
you do charge, it takes 45-60 minutes via any USB-C charger (same as your phone).
The battery degrades minimally after 2 years, it still holds 85% capacity.
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Q6: Will the magnet damage my refrigerator or fall off?
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A: No. The magnet is food-safe, non-toxic, and poses zero risk to your fridge.
It doesn't scratch, dent, or damage stainless steel, painted, or coated fridge
surfaces. The magnet holds firmly (supporting up to 3 lbs) so it won't randomly
fall. Some refrigerators have non-magnetic surfaces (some french doors, glass
panels). If yours is non-magnetic, FRESHLOCK™ comes with an adhesive mounting
strip (3M removable) as a backup option.
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Q7: What if I receive a damaged or defective unit?
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A: We ship with full insurance and have a zero-defect rate on arrival. If
something arrives damaged, contact us immediately with photos and we'll replace
or refund you within 48 hours no questions asked. If it develops a defect within
30 days, we replace it free. Beyond 30 days, we offer lifetime technical support
and can help troubleshoot any issues. We stand behind our product 100%.
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Q8: Can I return it if I don't like it after receiving it?
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A: Yes. We offer a 30-day money-back guarantee. If you're not 100% satisfied
for any reason, contact our support team with a photo of the product, and we'll
process a full refund no return shipping required. We don't even ask why. This
guarantee exists because we're confident you'll love it, but we want you to have
zero risk. Over 98% of customers keep theirs.
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Q9: Is it safe for children to use unsupervised?
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A: FRESHLOCK™ is designed to be safe but not for unsupervised young children
(under 8). The heating element reaches 200°C (388°F), so adult supervision is
recommended. However, the sides have a cool-touch design and the unit
automatically shuts off after 30 seconds to prevent overheating. Children 10+
can use it independently with instruction. Most families let kids 8+ use it with
a parent watching the first time, then independently after. It's far safer than
stovetops or ovens that kids also use.
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Q10: How is FRESHLOCK™ different from other bag sealers I've seen?
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A: Most commercial sealers are large, bulky, and take 2+ minutes per bag. They
live in drawers and go unused. FRESHLOCK™ is compact (palm-sized), lives on your
fridge via magnet, seals in 2 seconds, has 6 intelligent heat settings (not
one-size-fits-all), and charges via USB-C (not AA batteries). Competitors either
charge constantly or use AA batteries you can never find. The key difference:
we designed this as an everyday tool you'll actually use, not a gadget that
seems cool but stays unused.
Q11: Can I use Sealify™ on bags that are already partially sealed?
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A: Yes. If a bag already has a weak seal or partial zip, you can re-seal it with
FRESHLOCK™ to create a perfect seal. This is actually a common use case salvaging
bags that didn't seal well the first time. The new thermal seal will be stronger
than any original seal on the bag.
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Q12: Does the seal break if I open the bag again?
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A: Yes, opening the bag breaks the seal (it's a permanent fusion). However, you
can re-seal it immediately that's the whole point. This is actually an advantage
over clips (which weaken) or zips (which get stuck). You seal it once, open it
to eat/use, then seal it again. Each re-seal is as strong as the first.
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Q13: What's the difference between the Clear and Blue colors?
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A: They're identical in functionality. The difference is purely aesthetic. The
Clear design looks more subtle on the fridge (blends in). The Blue is more
visible and playful. Choose based on your kitchen style or preference. Both have
the same 6-speed motor, battery, and heating element.
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Q14: Will FRESHLOCK™ work if my fridge isn't magnetic (glass, french door)?
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A: We include a 3M removable adhesive mounting strip for non-magnetic surfaces.
This holds just as securely as the magnet. It's removable and won't damage any
surface. Alternatively, you can store it in a drawer and grab it when needed
(though we find the fridge-mounting is 10x more convenient).
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Q15: Can I use it on ziplock bags that have a faulty zipper?
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A: Yes, absolutely. If the ziplock mechanism fails, use FRESHLOCK™ to seal the
open edge. This converts a broken ziplock into a permanently sealed bag. Many
customers do this to salvage nearly-full bags with broken zippers.
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Q16: Is there a warranty if something stops working after 30 days?
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A: We offer lifetime technical support. If your FRESHLOCK™ stops working, we'll
help troubleshoot. In rare cases, we'll offer a discounted replacement or repair.
Most issues are just low battery or heat setting confusion (not actual defects).
Our support team has helped customers troubleshoot 99% of reported issues without
needing replacement.
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Q17: Can I seal bags with liquid contents?
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A: We don't recommend it. FRESHLOCK™ is designed for dry goods and food with
minimal surface moisture. If liquid is present, the thermal seal won't bond
properly. However, you can seal bags with slight moisture (like fresh produce)
it works fine. For soup, liquids, or very wet items, use freezer bags with
proper containers, not Sealify™ sealing.
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Q18: How often should I charge it if I use it multiple times daily?
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A: Even heavy users (sealing 15-20 bags daily) only need to charge every 10-14
days. For normal households (3-5 bags daily), charging every 3-4 weeks is
typical. It's not like a phone the battery lasts far longer because heating
cycles are brief (2 seconds per bag). We recommend charging when the indicator
light turns red, which happens infrequently.
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Q19: Will it work in humid environments or kitchens with high moisture?
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A: Yes. FRESHLOCK™ is rated IPX3 (splash-resistant), so moisture in the air or
minor kitchen splashes won't damage it. The magnet holds firmly even in humid
conditions. We've tested it in high-humidity kitchens and it performs perfectly.
Just avoid submerging it or prolonged direct water exposure.
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Q20: Can I use it for vacuum-seal bags?
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A: No. Vacuum-seal bags require removing air, which is different from our
thermal sealing. FRESHLOCK™ is for closing open bags, not for vacuum sealing. If
you want to vacuum-seal, use a separate vacuum sealer. However, FRESHLOCK™ works
great for sealing vacuum-sealed bags after you've opened them to extend their
life.
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Q21: What's the temperature inside the sealing bar when it's operating?
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A: The heating element reaches up to 200°C (392°F) depending on the speed setting.
This temperature is calibrated to fuse plastic without burning it. At lower
speeds, it's around 150°C. The outer edges are cool-touch for safety. The 2-second
sealing time is precisely timed so the plastic fuses without overheating.
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Q22: Can I use FRESHLOCK™ on bags with printed labels or designs?
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A: Yes. Printed labels (ink, text, logos) won't interfere with the thermal seal.
You can seal anywhere on the bag over printed areas or blank areas, it makes no
difference. The heat bonds plastic to plastic regardless of surface printing.
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Q23: What if the sealing bar gets dirty or has residue buildup?
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A: The stainless steel heating element is self-cleaning from the heat itself.
However, if you notice visible debris, unplug it and gently wipe with a dry
microfiber cloth. Never use water on the heating element. Wipe the exterior
regularly to prevent dust buildup. Maintenance is minimal we designed it to be
low-maintenance.
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Q24: Can I use it on plastic wrap or plastic film?
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A: Yes. FRESHLOCK™ works on plastic film and cling wrap. This is great for sealing
bowls with plastic film covers or wrapping around containers. The heat fuses the
plastic film onto itself. This is a popular use case for meal prep.
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Q25: Is FRESHLOCK™ certified food-safe by any regulatory body?
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A: Yes. All materials that touch food (the sealing bar, exterior body) are
food-grade certified and meet FDA standards. We don't use toxic materials. The
product has undergone safety testing and complies with US consumer product safety
regulations. Complete certification details available upon request.
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Q26: Can I take FRESHLOCK™ internationally or use it in other countries?
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A: The USB-C charging works globally (all USB-C chargers are universal). However,
the magnet strength is calibrated for North American refrigerators. International
fridges may have different material properties. We recommend using the adhesive
mounting strip if traveling. The heating functionality is universal and works
anywhere in the world.
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Q27: How does FRESHLOCK™ compare to freezing food in containers instead?
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A: Freezing is fine for long-term storage but uses energy and changes texture.
Sealify™ is for shorter-term freshness (days to weeks in the fridge). A sealed
bag in the fridge stays fresh longer than an open bag in the freezer. Plus, not
everything needs freezing. Most daily snacks are best stored sealed in the pantry
or fridge. Sealify™ is about making your daily storage better.
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Q28: What happens if I seal a bag and then leave it open for hours?
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A: The seal breaks immediately once the bag is opened, exposing the food to air
again. This is expected and the entire point. Once food is in the open, it begins
oxidizing. You'd re-seal it when you're done using it. The seal only protects
food when the bag is actually sealed.
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Q29: Can FRESHLOCK™ help with food preservation during camping or emergencies?
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A: Absolutely. The portable battery means you can use it without electricity.
It's perfect for camping (sealing snacks to keep insects out), road trips, or
emergency food storage. Many customers report this as a game-changer for outdoor
activities. The compact size fits in a camping backpack.
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Q30: Is there any food FRESHLOCK™ should NOT be used on?
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A: Avoid sealing bags with very wet contents, sharp edges (bones, shells that
might puncture seals), or hot foods (cool first). Don't seal bags with liquids
or soups. Avoid metallic foil-only bags (no plastic to fuse). Don't seal
non-food items unless they're in plastic bags. Beyond these, Sealify™ handles
virtually all dry goods, snacks, grains, coffee, tea, frozen items, and produce
perfectly.
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